The Nitty Gritty

Privacy policy

We value your privacy as much as you do and we are committed to protecting your personal information. Personal information collected by The Green Bakery is treated as confidential; any information we collect from you is used only for the purposes of providing the services offered on [website], to facilitate order processing for purchases in the future, as well as to contact users about new ranges and other promotions we may have.

We collect your name, email address, credit card details and physical address, which are used to fulfil your order. We retain your name, address and email address in a secure area of our system, stored locally, to make your next order easier. The Green Bakery does not retain credit card details.

We will not sell, trade or rent your information to anyone.

By entering your email address to any part of our website, you accept to receive updates and promotions from The Green Bakery occasionally. If you do not wish to receive this information, please email us to remove you from receiving these communications in the future by clicking here.

Terms and conditions

Deposits and payments

To secure your order, a 50% deposit is required; the remaining 50% is due three (3) days before the date of your order. If your order is placed within one (1) week of the event, full payment will be required. Production will only commence after a deposit has been received.

Once your payment has been received, we will confirm via email that your order has been secured.

Cancellations

If you wish to cancel or reschedule your order, please do so at least seven (7) days before your booking. We will generously honour your deposit/payment as a credit voucher that can be used within a 24-month period.

Should you require to cancel or reschedule your order after production has commenced (seven (7) days prior), you will be required to forfeit your deposit.

If you change your mind to the style and/or design of your cake, cake payments can be utilised, however, the customer is responsible for paying the difference in price, if any.

The Green Bakery delivers to agreed locations, which will be confirmed with the customer upon order confirmation. The customer is also welcome to pick up orders from our Neutral Bay location.

Confirmation

By paying the deposit to your order, you agree to our Privacy policy and Terms and conditions as outlined above.