Frequently Asked Questions

What are your business hours?

We operate between Wednesday and Sunday, 9 am to 5 pm. Consultations and pick up are by appointment only.

Do you offer options free of gluten, soy, nut, egg and dairy?

Yes! Believe it or not, we can cater to all of these dietary needs, and moreover, we cater to multiple dietary restrictions too! Rest assured, one thing we don’t compromise is taste, you’ll get a delicious tasting cake no matter what kind of dietary requirements are needed.
We make cakes for all dietary needs and offer semi-frosted and naked cakes. We handle all allergens and follow hygiene practices. Please note our kitchen is not allergen-free but we take every care to make sure that the cakes meet all the requirements as discussed and finalised.
At The Green Bakery, no one ‘pays the price’ for their dietary needs; we do not charge for dietary alterations, e.g. gluten-free, egg-free, soy-free or nut-free.

Do you offer regular cakes and treats?

At The Green Bakery, we cater for everyone! That means whether you have a dietary restriction or not. All of our cakes come as a ‘regular’ version too.

How do I place an order?

For our most popular cakes, you may directly order and customise these through our website. If you have a custom order enquiry, please fill out your details and requirements on our custom order form and we will be in touch.

How much notice should I give for an order?

For all orders, we require you to book and finalise payment at least three (3) days prior to delivery. For custom orders, we may ask that you give more notice depending on your design and decorations.

For weddings, we recommend you book 1 to 2 months in advance as weekends are often our busiest times and often get booked out early. For more information on wedding cakes, please read below ‘When should I book my wedding cake?’

Can I make changes to or cancel my order?

We understand that circumstances may change. In order to receive a refund in form of store credit, your request must be made at least:

  • two (2) days before delivery for standard orders.
  • seven (7) days before delivery for custom orders.

If your change/cancellation request is after the above cut-off day, your deposit will be forfeited, as we would have already started work on your cake.

Do your products contain nuts?

All our products may contain traces of nuts.  We handle all allergens and follow hygiene practices. We take every care to make sure that your cake will meet your requirements as discussed.

How can I receive my cake?

We offer both pickup and delivery.

  • Pick up is free of charge, by appointment, from Neutral Bay
  • Delivery is free of charge within a 3 km radius from Neutral Bay. A small fee is required to cover the costs for all other locations.

Please mention whether you require delivery at the time you place your order.

How should I transport my cake?

We recommend that our cakes be transported cool, on a flat surface in your vehicle – the floor of the front passenger seat or a flat surface in the boot are ideal spots (with the air conditioner on).

When you get home, store the cake in the fridge and bring the cake back to room temperature 1 to 2 hours before consuming.

Can I design my own cake or send in a picture of my design?

Of course! Please fill out your details and requirements on our custom order form.

You can upload images too (if you have any). We will be in touch to discuss your design in more detail.

Is there a minimum order for custom cake?

Our smallest cake contains 10 servings.

What is the process of ordering a custom cake?

If you do not find a cake suited to you on our website, we will happily work with you to achieve the cake you want. For events (other than weddings) we often work by phone and email to help you finalise a design and quote.

Send your initial enquiry through our Custom Order page. Remember to include your event date, delivery location (if required), the number of serving sizes (coffee or dessert) and your design ideas. From there, we can book you in for a consultation and tasting or we are happy to work via email.

To confirm your order, a 50% deposit is payable, with the balance being due 3 days before the event.

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How much will my cake cost?

The pricing for each custom cake depends on its size and complexity. The price of a custom cake starts at $150; most of our wedding cake designs start at $400 for two tiers and $600 for three tiers (including GST and delivery).

When you contact us through our Custom order page, we are able to provide an approximate price. Full quotes are provided after we have discussed all your details and requirements.

At The Green Bakery, no one ‘pays the price’ for their dietary needs; we do not charge for dietary alterations, e.g. gluten-free, egg-free, soy-free or nut-free.

When should I book my wedding cake?

We can begin to discuss your cake once you have a date in mind, generally approximately 9 months away. Most couples come in around 3 to 6 months before their wedding. Some weeks can book out far in advance, so you may choose to secure your date first before thinking about the design. Generally, less notice is required during the winter months.

Do you offer cake tastings?

We are more than happy to provide tastings of our most popular cake flavour combinations of the week, and we usually have a few gluten-free options too.

Every second Saturday of the month, we also send out sample packs with four random flavours. Please contact us to book a cake tasting.*

*Subject to availability

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